Sending Facebook Messages

 

Once you are connected, you can start replying to any message that comes from this selected Page. Sending a FB message is as simple as sending an SMS. There is nothing needed other than replying to messages from your FB messenger itself!

Message Source

When a message notification comes in, you can see which platform the message came from here especially if you have a lot of communication platforms linked to your account.

Adding Files to FB Message

You can add files and images to text messages by clicking this button and selecting the files from your computer.

Adding Emojis to FB Messages

You can add some flare to your text messages with emojis by clicking here!

You can also use the SMS templates created in your CRM to cut down on response times. These templates are usually best suited for communications that are common or frequently asked.

Request Payments via FB Message

You can now request payments from your customers or leads right from the conversations section of your CRM! Simply click this button and fill out the information in the pop-up to request payments!

Collapse Message Box

If you’d like to collapse this message box, you can simply click this icon.

Archive/Unarchive

You can archive this chat by clicking on the “Archive” button. You can unarchive it by clicking on the button again.

Mark As Read/Unread

You can Mark the chat as Read here or mark it as unread.

Delete

You can delete the client’s chat here

Client Info

Here you can access the client’s details and also edit the settings. 

Full Name

The client’s name will be displayed here. 

Phone Number

If the client’s phone number wasn’t included with their info when they messaged, you can request it via chat and input it manually.

Email

You can also input the client’s email address here.