– Send Email
Workflow – External Communication Action: This action sends an email to the contact.
Email Action
Sends an email to the contact.
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Edit Action
From Name
Input the name of the Sender in this field. You can also click on the tag icon to use the custom value.
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From Email
Input the Sender’s email here
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Subject
Type the subject of the email in this field
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Template
You can select templates by clicking here
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Message
Type the body of the message here
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Custom Fields
You can use the custom field as you desire
Add Attachments
By clicking on this icon, you can add an attachment to this email
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Test Emails
The composed email can be tested here by inputting the demo email address.
Send Test Mail
Click here to send the email you want to test.
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Email Delivery Statistics
This shows the statistics of all the sent emails.
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1. Delivered
It shows the numbers and details of emails that got delivered to the contacts under this workflow.
2. Opened
It shows the numbers and details of contacts that opened the mail under this workflow.
3. Clicked
It shows the number and details of contacts that clicked on the mail.
4. Replied
It shows the numbers and details of contacts that replied to the mail within this workflow.
5. Bounced
You can see the numbers and details of emails that got bounced.
6. Accepted
Here, you will see the number of accepted emails.
7. Stored
You can see the numbers of stored email.
8. Rejected
****Here shows the number to email that got rejected by the contact.
9. Complained
Here you will see the number of contacts that complained/reported the email.